Civic reporting, citizen‑first
Report a pothole a busted streetlight graffiti illegal dumping a bent stop sign a cracked sidewalk a flooded drain a downed branch an overflowing trash can in Rockville Potomac Bethesda Silver Spring Wheaton Germantown .
Spot a busted streetlight, a pothole, a leaky pipe by the side of the road. Snap it, send it, done. We figure out who at city hall actually owns the fix — and we tell you when something happens.
How it works
Open the camera, point at the thing. Karen reads the location from the photo — drag the pin if you need to. No address typing, no forms.
City, county, or utility? Streets or Parks? Karen knows the jurisdictional mess so you don't have to. The right department gets the email.
Karen emails you when the department acknowledges, when work starts, and when it closes. No more reports vanishing into a void.
* If the city stays quiet, we can’t fill in the silence. We’ll tell you the moment they say anything.
The story
I was on a road trip when I spotted a leaky pipe — water just pouring out, wasting away. I spent ten minutes trying to figure out who to call. Whose pipe was it? The city? The county? A utility? I gave up.
That stuck with me. Not because I gave up — but because I shouldn't have had to try that hard. The city probably wanted to know. They just didn't.
Karen exists for that moment. So nobody gives up again.
Coverage
Karen routes straight to the right department in the places below. Don't see yours? Report it anyway — every report tells us where to map next.
City you live in not on the list? Report it anyway — we route by demand.
Snap it. We'll route it to the right department and tell you what happens. About 30 seconds.
Report it nowNo account. No app store. No phone tree.